Telecoms Applications

Introducing MyCalls from NEC Norfolk Phone Engineer

MyCalls is a complete call management system in a single solution for the NEC SV8100 and SL1100 as well as legacy NEC systems. Your staff and your company productivity can now be managed effortlessly from a supervisor’s desktop.

The MyCalls range includes call monitoring, call centre management, call recording and call activity analysis. All of this happens in real-time, allowing you to respond to changing conditions in your business quickly.


How much are missed calls costing your business?

Most businesses don’t even know – you can’t manage what you can’t measure. MyCalls helps you follow up any missed calls, lets you know if you need to expand and helps prevent losing customers to your competitors.

Which businesses would benefit from MyCalls?

Any business, regardless of size, that uses telephony with its customers – it’s not just for call centres. Sales departments, helpdesks, insurance companies, healthcare, the list is endless. Recent changes in business laws have also seen call recording become a necessity for many.

What versions of MyCalls are available?

MyCalls is a range of call management solutions that are easily expanded and upgraded as a business grows.
MyCalls Basic – A single user entry-level application that helps provide a real-time snapshot of all calls. Free for the first 12 months.
MyCalls Call Manager – A more sophisticated version for businesses providing a full complement of call management information.
MyCalls Enterprise – Enables easy call management and reporting across multiple sites such as main offices and branch offices.
MyCalls Desktop – An excellent add-on to MyCalls Basic and MyCalls Call Manager, providing the caller with instant Customer Relationship Management (CRM) information such as screen-pops, and much more.
MyCalls Call Centre – An essential application for any contact centre and specialist call centres. Provides supervisors with full control of extensions and Automatic Call Distributor (ACD) groups from their desktop.
MyCalls Call Recorder – Equips MyCalls Call Manager and MyCalls Call Centre with full call recording capability. Calls are recorded securely, encrypted and easily accessed.

Good reasons to choose MyCalls

  • Increases productivity
  • Reduces costs
  • Rapid return on investment
  • Wins more business
  • Improves customer perception
  • Improves customer service
  • Improves staff efficiency
  • Helps manage & measure sales & marketing activity
  • Aids staff training
  • Call recording helps solve disputes
  • Real-time information enables supervisors to react quickly to changes in call traffic
  • Reduces cost of sales and increases competitiveness
  • Reduces abandoned calls
  • Competitively priced

Further MyCalls information

pdf-buttonMyCalls Brochure pdf-buttonMyCalls Desktop Data Sheet pdf-buttonMyCalls Desktop Sales Sheet
pdf-buttonMyCalls Sales Sheet pdf-buttonMyCalls Quick Guide

Contact Us

Norwich Telecoms Limited
Ketteringham Hall
Church Road, Ketteringham
NR18 9RS

Phone: 01603 488 344
Fax: 0845 1237 4216